Terms and Conditions
Robert Saunders Autographs Pty Ltd is an Australian registered company and trades under Australian law.
All items offered for sale are considered authentic and, where possible, signing details are provided. We offer a money back guarantee for reasons of authenticity to the original purchaser at the purchased price, when proof is provided and determined.
We take extreme care to describe our items accurately, drawing attention to all faults. Should an item be found unsatisfactory, it can be returned within two weeks for a refund.
We reserve the right to amend any listed price immediately following the death of a celebrity. Please contact us for confirmation where relevant. Our Internet site is updated as quickly as possible when items are sold. Occasionally an item already sold may still be listed – after you have placed your order, please e-mail us directly if you wish to have your order confirmed.
If any autograph is considered unsatisfactory, it may be returned in original condition and insured within seven days of receipt, no questions asked. In the first instance, please contact us by email at sales@autographman.co.uk or via telephone on +61 416 029160
Items will despatched within 5 days of payment. Postage costs are based on the Australia Post and UK Post office rates. Oversized items may occur an additional cost. We are also able to offer FEDEX and DHL shipping at an additional charge, which is calculated on each specific item. Please note that postage costs will be added to the value of orders submitted from our website. Items will be dispatched from Australia. For exceptionally large framed and non-standard items, prices may alter. Please contact us for an exact price.
We accept payment via direct bank transfer or Pay-pal in Australian Dollars. While we show pricing in British pounds, this sales figure is converted to Australian dollars at the time of purchase, at the current exchange rates. We also accept cheques, which can be sent to Australian address. Payment is due upon receipt of invoice for customers who have established credit with us. New clients must provide payment prior to dispatch of order. For our postal address, please contact us at sales@autographman.co.uk
When buying goods over the Internet you are entering into a legally binding contract. These terms are applicable to Australian law.
We hold customer information only for our purposes and do not pass them on to any third party. We respect customer privacy and security.
To order online from our website, you must have Cookies enabled on your browser. Cookies will be placed temporarily on you computer to facilitate your order. No personal or non-relevant information will be placed in Cookies, nor will any non-technical information be interrogated or copied from your computer. Under normal operating circumstances, Cookie information will be deleted at the end of the ordering process.
If you do not wish to enable Cookies on your browser, please order from us through an offline process, via sales@autographman.co.uk